Email change

Forum|Forum|2 years ago
February 5, 2024
1 reply
696 views

I am trying to change the email I use, every time I try it says the new email has been used so can't be used. I am closing the current email down so it must be changed.

It also seems you can't email or call for help. I sat in an online chat for 25 mins and it disconnected before anyone helped, how do you get help??!?!?!

This topic has been closed for replies.

Correct answer S_S

Hi @Robyn35078498ckuy,

Hope you are doing well. Thank you for writing in!

Please log in to https://account.adobe.com/profile/ and click "edit" to the right of your email address to make the changes.

Note: If you have a subscription purchased through the Google Play Store or Samsung galaxy Store, I recommend contacting them before making the changes so the subscription can be carried over.

Hope this helps.

-Souvik

R

Robyn35078498ckuyAuthor

Participant

I have tried going into the change email setting, I put the new one in and a red error says you have used this new email before so can't use it now. So I literally can't change it through settings.

S_S

Correct answer

Community Manager

Hi @Robyn35078498ckuy,

Hope you are doing well. Thank you for writing in!

Please log in to https://account.adobe.com/profile/ and click "edit" to the right of your email address to make the changes.

Note: If you have a subscription purchased through the Google Play Store or Samsung galaxy Store, I recommend contacting them before making the changes so the subscription can be carried over.

Hope this helps.

-Souvik

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