Participant

Question

Enviar archivo por WhatsApp y sale enlace

Forum|Forum|2 years ago
August 9, 2023
7 replies
9296 views

Cuando quiero compartir un archivo en pdf por el móvil, lo q se envía es un enlace y no se ve el archivo.

Participant

Lo mismo. Yo no quiero enlaces. Quiero el archivo Pdf. No me gusta nada este sistema. Necesito poder archivar mis documentos pdf, en PC o móvil. Porque hacen esto?

Esto no es servicio. Muy mal. Te vuelves loco y no consigues una opción dentro del documento para que te lo deje como archivo. Si pudiera cambiar a otra aplicación no lo dudaba.

Amal.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

Would you mind sharing the steps you are taking to share the PDF file via Whatsapp? A small video recording would be very helpful for more clarity.

Also, try to share the PDF file as a copy , for more information please check the help page: https://adobe.ly/42o3gvG

Let us know if that works.

D

Derek Lau

Adobe Employee

hi all,

The Acrobat Reader 23.07.01 is available now in App Store and it should resolve the issue. Please try to update the latest version of Acrobat Reader and let us know if it works?

Thank you all for the patience.

L

Luis Norberto31627906hurg

Participant

Buenas tardes. Tengo la última versión (Acrobat Reader 23.07.01) y el problema persiste

LUIS NORBERTO GONZÁLEZ CASTRILLÓN

Médico y Cirujano UPB

Especialista en Salud Ocupacional CES
Medellín, Antioquia
Colombia
[P.I removed by moderator]

A

Alfonso31636501nob7

Participant

Buena tarde desde hace 4 días, está el problema, no sé cuándo van actualizar, sirve solo enviar por correo. Ayuda me urge si no para que pagar

T

Tobias Gonçalves

Participating Frequently

Vocês já conseguiram solução para esse problema?

O meu enviava o documento normalmente, porém, agora só está enviando link.

Não sei como corrigir isso.

S_S

Community Manager

Hi @Carol315992800wwg @Tobias Gonçalves,

Sorry for your experience.

Derek is from the development team, who, as said above, is looking into the issue.

I will update the thread as soon as I hear back from the team on the issue.

-Souvik

J

Jari31631276t3nn

Participating Frequently

I and probably everyone else have the same problem.
I have used the program for years and it has worked well, but now I had to switch to Foxit Reader because it works, i need to forward the file.

I noticed that this was not the only problem, the printout does not show highlights or added text in the printout on all pages.
Problem started with the last app update.

This level of error should be fixed - asap!

C

Carol315992800wwg

Participant

Yo estoy igual.... entonces es mejor cancelar la suscripción que bien costosa que si es, por que ahora publicidad pero sin archivo la misma nos da.

M

mexicopiando

Participant

pudiste encontrar como quitarlo?

Amal.

Community Manager

Hi @ines31572012w8k8

I hope you're doing well! Thank you for reaching out to us.

In order to assist you more effectively, could you please provide the following details?

Acrobat Reader Mobile App Version: The exact version number you are currently using.
Operating System (OS) Version: The version of the OS installed on your device (iOS/Android).
WhatsApp Version: The version number of the WhatsApp app, if the issue is related to WhatsApp integration.

Additionally, to better understand the issue, it would be extremely helpful if you could share a short screen recording that demonstrates the steps leading up to the issue and how it manifests.

Once we have this information, our team will be able to investigate the issue further and provide a resolution as soon as possible.

Thank you for your cooperation, and I look forward to your response!

~Amal

D

Derek Lau

Adobe Employee

hi ines31572012w8k8 and Rafael287923633de6,

Thank you for contacting us. We are currently looking into the issue and sorry for any inconvenience.

Thank you for your patience.