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msi36
Participant
Jun 23, 2023 7:47 AM UTC
Question

epaper loading slow on android

hi

I read epaper on android on regular basis. After opening file they take a while to load pages. One or two pages load at start but then it hangs on. I had to wait for a quite long to get it all loaded. I suspect as the enewspaper has lot of images, adobe is failing to load them quickly. 

 

Note that the files are opened after downloading on mobile. I am using the latest version 23.5.0.27746 on Samsung SM-M315F. I am attaching a sample file for your reference. I had tested the same file in other pdf viewers and they open it without much effort.

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4 replies

Souvik Sadhu
Souvik Sadhu
Legend
Jul 3, 2023 1:56 AM UTC

Hi @msi36,

 

Hope you are doing well. Thank you for reaching out, and sorry for the experience.

 

I reproduced the issue and shared the file with the engineering team for further investigation.

 

I will update you on the thread as soon as I receive a response from the team.

 

-Souvik

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msi36Author
Participant
Aug 15, 2024 3:30 PM UTC

Hi, 

I didn't received any response from your end. I see Adobe has not addressed it as still epaper load slow. Can you update or check with the team. 

Thanks

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Souvik Sadhu
Souvik Sadhu
Legend
Aug 15, 2024 7:10 PM UTC

Hi @msi36,

 

Hope you are doing well. Thanks for writing in!

 

The team released a fix to make the rendering process better.

If you still experience the issue, would you mind creating a screen recording video of the experience for a better understanding and further investigation?

 

-Souvik

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