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Anonymous
October 20, 2024
Question

Error en suscripción

  • October 20, 2024
  • 1 reply
  • 298 views

 

 

 

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1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
October 20, 2024

@40495168 

 

I can see that you have an error with the Adobe Acrobat for Mobile Premium and have moved your post from Using the Community to the Acrobat Mobile forum.

 

Did you subscribe through the App Store or from Google Play?

 

The forum can translate text, but not screenshots. Please clarify your issue with your Premium subscription.

 

Jane

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 22, 2024

Hi @40495168

 

I hope this message finds you well! Thank you for reaching out to us regarding your subscription issue.

It appears that your iOS device may already be linked to a different Adobe ID for the services you’re trying to access. If you have previously subscribed using a different email address, I recommend trying to log in with that Adobe ID to see if it resolves the issue.

Please let us know the outcome after you’ve had a chance to try this.

 

~Amal

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