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Participant
May 1, 2024 11:01 AM UTC
Question

Error: Error combining files

I am unable to create files or combine.... Red exclamation mark. Subscription active. Kindly assist. 

3 replies

Souvik Sadhu
Legend
May 2, 2024 6:25 PM UTC

Hi @Priya37107734ngdh,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Do you see any error message when trying to combine the files? If yes, please share a screenshot of the error for better understanding.

 

Also, if the files are saved on the cloud storage, please log in to https://adobe.ly/3UllJUp and see if you are able to combine the files from there.

 

If not, please share a few pieces of information for further investigation:

1. App version of Acrobat you use (go to Profile-> About Acrobat);

2. The OS [Android/iOS] of your device and its version;

3. A screen recording of the entire event for better understanding.

 

Look forward to hearing from you.

 

-Souvik

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Participant
Feb 1, 2025 9:58 PM UTC

it only says error combining file

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AnandSri
Legend
Mar 5, 2025 11:02 AM UTC

Hello Wagner!

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Did you try with a different set of PDFs and check if you still get the same error message? Have you tried the above-shared steps? Please ensure you have the latest version of the app installed on the device. Check for any pending updates from the app store/Play Store, install them, reboot the device, and try combining the PDFs. See this article for more details. Android: https://adobe.ly/41t8ch6

iOS: https://adobe.ly/4h8oodh

 

Let us know how it goes.

Thanks,

Anand Sri.

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