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Didier5EA5
Participant
March 25, 2021
Question

Error in opening PDF (Android 21.2.0)

  • March 25, 2021
  • 1 reply
  • 485 views

Hello,
For a few weeks now, maybe since switching to Samsung Galaxy Note 20, I frequently have the following error message that appears when I want to download a PDF:

 

“This file could not be opened.  Check your connection or reduce the length of the file name.  "

So I can open less than half of the files I download.

My configuration ;
Adobe Acrobat Reader 21.2.0
Android 11
One UI 3.1

Regards,

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 25, 2021

    Hi Didier

     

    Hope you are doing well and sorry for the trouble. As described, you get the error:  This file could not be opened. Check your connection or reduce the length of the file name.when you try to download the PDF

     

    What happens when you try to save the file with shorter name? Please try to shorten the name of the file when you try to download it and save  and see if that helps

     

    Let us know if you experience any trouble and need more help.

     

    Regards

    Amal

    D
    Didier5EA5Author
    Participant
    March 25, 2021
    Thanks for your answer.

    These are files that I download from websites.

    So I can't change their name.

    See attached screenshots.

    Regards,
    Didier Bernard.
    H
    Heather5EBF
    Participant
    March 26, 2021

    I am having the same issue trying to downloady tax return. I get the same message and it won't download at all but over an email saying the file has been accessed

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