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Participant
July 18, 2024
Question

Error in subscruiting processing

  • July 18, 2024
  • 1 reply
  • 224 views

Yesterday a trial subscription for a day has taken money from your account and is not active as I take the "Try" options pop up error

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1 reply

S_S
Community Manager
Community Manager
July 19, 2024

Hi @Robert38657818wc93,

 

Hope you are doing well. Sorry for your experience with Acrobat.

 

From the screenshot, it shows that the payment was not settled at our end, due to which, the app was not able to process this.

 

Also, the amount that has been deducted should settle back to the source in such scenarios.


-Souvik