Error message

Hi,

Hope you are doing well.

Thank you for reaching out to us. We would love to help you out with this. Could you please provide us little more information?

1.  Are you getting any error message?
2. Application Version?
3.  What is the source and size of document?
4.  Are you facing this issue with all the files?
5. Worflow which you are following?

If possible do share some relevant screenshots with us. Once we've got that information from you, we can take a closer look.

Regards

Ria