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Participant
April 6, 2024
Question

Error reading files

  • April 6, 2024
  • 1 reply
  • 774 views

Adobe don't open properly the files send by email by the bank CGD 

This topic has been closed for replies.

1 reply

S_S
Community Manager
Community Manager
April 8, 2024

Hi @Emanuel36569161w1kg,

 

Hope you are doing well. Thanks for writing in!

 

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile (go to Profile-> About Acrobat);

2. A screenshot of what you see for a better understanding;

3. Do you see the same error on every PDF file or specific to the files sent by your bank?

 

Look forward to hearing from you.


-Souvik

Participant
April 9, 2024
Hello,

All the pdf from the bank open like w
The screenshot in attachment

Sem in attachment too the version of Adobe

Thanks

Emanuel Sedas
S_S
Community Manager
Community Manager
April 10, 2024

Hi @Emanuel36569161w1kg,

 

Would you mind logging into the community and then attaching the screenshot? I am unable to find the attachment.

 

Thanks,

-Souvik