Error reading files

Adobe don't open properly the files send by email by the bank CGD

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Community Manager

Hope you are doing well. Thanks for writing in!

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile (go to Profile-> About Acrobat);

2. A screenshot of what you see for a better understanding;

3. Do you see the same error on every PDF file or specific to the files sent by your bank?

Look forward to hearing from you.

-Souvik

Participant

Hello,

All the pdf from the bank open like w
The screenshot in attachment

Sem in attachment too the version of Adobe

Thanks

Emanuel Sedas

Community Manager

Would you mind logging into the community and then attaching the screenshot? I am unable to find the attachment.

Thanks,

-Souvik

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