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TOPGUN JAIROS
Participant
May 31, 2025
Answered

Error saving document

  • May 31, 2025
  • 2 replies
  • 432 views

I'm encountering an error when trying to copy or save a document from Adobe to OneDrive. Could anyone assist with resolving this issue? I'd appreciate any guidance or troubleshooting steps.

Thank you!

    Correct answer Amal.

    Hi there,

    Hope you're all doing well.

    This issue has been fixed in the latest June update of the Acrobat Android app. Please go to the Play Store, update the app to the latest version, then restart your device and check if the issue is gone.

    If you still face any problems or need more help, just let us know,  we're happy to help!

     

     

    2 replies

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    July 7, 2025

    Hi there,

    Hope you're all doing well.

    This issue has been fixed in the latest June update of the Acrobat Android app. Please go to the Play Store, update the app to the latest version, then restart your device and check if the issue is gone.

    If you still face any problems or need more help, just let us know,  we're happy to help!

     

     

    T
    TOPGUN JAIROSAuthor
    Participant
    July 7, 2025

    Hi Amal,

     

    Thanks for the follow-up.

     

    The issue is now resolved. I didn’t update the app myself, so it must have auto-updated in the background.

     

    Appreciate your assistance!

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 2, 2025

    Hi there 

     

    Hope you are doing well and sorry to hear that you are experiencing issues while saving/copying files to OneDrive from Adobe Acrobat.

     

    Would you mind sharing the screenshot of the error message or a small video recording of the steps you are taking and the issue as it occurs for more clarity? 

     

    We are here for help, just need more information.

    T
    TOPGUN JAIROSAuthor
    Participant
    June 2, 2025

    Herewith screen recording. Any file saved from Adobe App cannot be saved to OneDrive yet I have a paid subscription and have used less than 20% of my storage on onedrive. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 3, 2025

    Hi there, 

     

    Thanks for sharing the video recording. This issue is already known to our engineering team, and they are working on it for the fix. While we do not have any fixed timeline yet for the issue, we will share the update as soon as we get more information. 

     

    Thanks for your time and patience so far.

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