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kevin25841464oqhs
Participant
August 28, 2022
Question

Error The document cannot be opened because it is corrupted or damaged

  • August 28, 2022
  • 1 reply
  • 2557 views

Keeps coming up this message, Error The document cannot be opened because it is corrupted or damaged. That only happens when I'm trying to open in my tablet samsung s8 last version of Adobe reader and samsung galaxy s22 ultra. But when I'm trying to open the documents in any computer, it opens with no problem, I already uninstalled and reinstall and update it still same issue. What can I do to fix this problem since is happening with multiple documents I'm trying to download and I can open it?

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1 reply

R
Ruedi25855361yfni
Participant
August 29, 2022

Exactly the same problem for me. I think it's been happening for a few months. I can download and open PDFs on my laptop with Adobe Acrobat Reader DC Version 2022.002.20191, but if I try to open the same PDF on my Lenovo Tablet TB-X705L, running Android 9, using "Adobe Acrobat Reader : Edit PDF" Version 22.7.1, I get the Error message mentioned above. I uninstalled and reinstalled the app on my tablet today, but the problem persists.

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 29, 2022

Hi @Ruedi25855361yfni, @kevin25841464oqhs ,

 

Thank you for bringing this to our attention. 

 

We have already recognized the issue and are working on a fix in the future version. 

 

Just to help us further, can you please share a sample file with us and a screenshot of the error you get? 

[To share a file, please click on the attachment icon when you reply to the message and select the file to upload. The same goes for the screenshot too. You will have the image icon to select an image from your files]

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

    R
    Ruedi25855361yfni
    Participant
    September 4, 2022

    Hi Souvik,

    Sorry for the delay. Been busy.

    I've attached a Pdf doc I could not open, and the error message I get.

    Thanks,

    Ruedi

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