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Oshrat34476794byih
Participant
December 27, 2023
Answered

Error: this document could not be printed

  • December 27, 2023
  • 1 reply
  • 4015 views

Hi,

I normally print from my phone (android), and today I tried printing many different pdf files, and got the same error (in subject).

I reinstalled the app, and restarted my printer.

Btw, files that are not pdf are printing normally.

What can be the issue/fix?

If it matters my phone had run a system update to One IU 6.0.

Thank you.

 

    This topic has been closed for replies.
    Correct answer Souvik Sadhu

    @Oshrat34476794byih Thanks for your continued support in the investigation. 

     

    I will keep you updated with every change the team is working on.

     

    -Souvik


    @Oshrat34476794byih Would you mind letting us know if you experience the issue with the latest version as well or is it fixed?

     

    -Souvik

    1 reply

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    December 29, 2023

    Hi @Oshrat34476794byih,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind letting us know a few details for further investigation:

    1. Do you use Acrobat to print the PDF files?

    2. The app version of Acrobat you use (go to Profile-> About Acrobat);

    3. A sample file where you experience the issue to reproduce in-house;

    4. A screen shot of the error you see.

     

    Look forward to hearing from you.

     

    -Souvik

    O
    Oshrat34476794byihAuthor
    Participant
    January 4, 2024

    Hi Souvik,

    Thank you for your reply, and sorry about the dalay.

    1. Yes I use Adobe Acrobat app.

    2. Please see attached.

    3. Please see attached.

    4. Please see attached.

     

    Thank you very much again, hoping to solve this (it happened suddenly).

     

    Oshrat

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    January 4, 2024

    @Oshrat34476794byih Thank you for sharing the file.

     

    I have created a ticket and forwarded it to the dev team to investigate further.

     

    I will update the thread once I hear back.

     

    -Souvik

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