Error trying to restore my subscription.

@default42vj27x4nuoa  thanks for sharing your concern here. I hope you were able to share the required information with @Ria Tagra.

Acrobat team tried to find a solution to the problem you are facing in restoring your subscription. The proposed solution is that you need to sign-in using your premium account since your subscription is tied with the active logged-in account. An Apple account is only used to make a purchase transaction and any further transactions with apple account doesn’t grant premium features to additional accounts.

Let us know if this helps resolve your problem.

Hi @default42vj27x4nuoa,

Hope you are doing well.

Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account in order to validate your subscription status.

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

1. Tap my name beside my profile picture.
2. Tap send a message.
3. Write your message and tap send.

We will be waiting for your response.

Regards

Ria