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fadi30931272b7rj
Participant
July 7, 2023
Question

Error when open pdf file protected with password

  • July 7, 2023
  • 1 reply
  • 472 views

I have android OS mobile Huawei mate 20x When I open the bank statement which is protacted by password the Adobe give this text "The document cannot be opened because it is corrupted or damaged" which make in trouble and push to use Samsung mobile to open the same file. 

I need help for solving this issue

Thanks 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 13, 2023

Hi @fadi30931272b7rj,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile for both Samsung and Huawei device (go to Profile-> About Adobe Acrobat);

2. The Android version of both the devices;

3. The file where you experience the issue (please share over a private message if the file contains sensitive information)

[To send a private message, click on my profile link-> click the blue button saying "Send a Message" on the next page]

 

Look forward to hearing from you.

 

-Souvik

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