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Tariq Ahmad DarCorrect answer
Community Manager
June 22, 2026

Hi ​@Livroscarla, 

If you are talking about Login password, try visiting this page: https://account.adobe.com/

And try forgot password. 

And if you are talking about a password on a PDF file, sadly there isnt much that can be done. 

Let us know if that helps and if you have further questions.

~Tariq 

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6 replies

Livroscarla
Livroscarla
Participant
June 20, 2026

Olá bom dia, 

Esqueci a palavra passe, e não consigo acessar ao adobe reader, ADE.

Como faço?

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Community Manager
Tariq Ahmad DarCommunity ManagerCorrect answer
Community Manager
June 22, 2026

Hi ​@Livroscarla, 

If you are talking about Login password, try visiting this page: https://account.adobe.com/

And try forgot password. 

And if you are talking about a password on a PDF file, sadly there isnt much that can be done. 

Let us know if that helps and if you have further questions.

~Tariq 

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MANOEL RODRIGUES BEIRÃO
Participant
July 11, 2024

NÃO CONSIGO ACESSAR DETERMINADOS DOCUMENTOS NO ACROBAT ESQUECI A SENHA. 

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    July 11, 2024

    @MANOEL RODRIGUES BEIRÃO 

    The only way to open your documents is to know the password. We don't have the password, and there is no way for us to find it. If you didn't create the document, then ask the person who did create it to give you the password.

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    sprinklr-integration-user
    Inspiring
    November 11, 2024

    Hi @MANOEL RODRIGUES BEIRÃO,

     

    Hope you are doing well. Thanks for writing in!

     

    As @jane-e rightly mentioned, we do not have the password for the file saved in our database, and if lost, I suggest reaching out to the owner/creator of the file, so they can share the password or a fresh copy of the file without the password.

     

    Hope this clarifies your question.


    -Souvik

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    October 31, 2023

    @JacquelineSydriao 

     

    We are unable to recover passwords and cannot assist.

     

    Jane

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