Estou com minha conta paga mais não estou conseguindo editar

Hello @Elias+alves

I hope you are doing well, and thanks for reaching out. I'm sorry for the trouble you're having editing despite having a paid plan.

Since this involves your specific account and plan, we'll need a bit more detail to help:

1. When you try to edit, does the app show an error, ask you to upgrade or subscribe, or just not let you use the edit tools at all?

2. Are you signed in to the app with the same email address you used to purchase the plan?

While you check those, here's what usually fixes it:

1. Go to https://adobe.ly/4ivqbh0 > Plans, and confirm your plan shows as active there.

2. Sign out of the app completely, then sign back in with the exact same email you used to purchase the plan, since a mismatched Adobe ID is a common cause of this.

3. Try to Restore Purchase, tap in the profile icon > Subscriptions > Restore Purchase, to relink your purchase to your account.

4. On Android, clear the app's cache under Settings > Apps > Acrobat > Storage > Clear cache, then reopen it.

5. On iOS, offload the app under Settings > General > iPhone Storage > Acrobat, then reinstall it from the App Store.

Let us know what you find, and we can pick up from there.

Regards,
Amal