Even though I subscribed to the product, he is asking me for money again

Question

Hello, I use your product with liking iphone, but I want to take action in the application, it wants money from me again, although I subscribed, I even uninstalled it, I installed it again, it still did not improve, I cannot use what I did

RiaTagra · Answer

Hi mustafa0D44,You might have used a different email account while paying for an Adobe subscription. If your primary email address isn't working, try a different email account.Access your Adobe ID account online, and sign in with your Adobe ID (your email address) and password.If you have a Creative Cloud account, you can also access your account via the Creative Cloud desktop app.For your reference: Adobe Account Info Regards,Ria

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