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Bill Cross
Participant
July 13, 2026
Question

Everything goes to failure

I use Adobe to open attachments  from emails etc,  the last one I could open was a month ago. I have lots of failures and need to be able to open them on my samsung galaxy phone.

 

Thank you 

    2 replies

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    July 13, 2026

      

    Hi ​@Bill Cross 

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

    What happens when you try to open the attachments from email? Do you get any error message? If yes, please share the screesnshot of the same for more clarity. 

    Is this an issue with a particular file or with all the PDFs? Please try with a different file and check.

    What is the version of the Acrobat mobile app and the OS  you are using? Try updating the app to the latest version available on the App/Play store and reboot the device once. 

    If it still doesn't work, please share a small video recording of the steps you are taking and the issue as it occurs for further review by our development team.

    ~Amal

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    Bill CrossAuthor
    Participant
    July 13, 2026

    Can I add i do subscribe 

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