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Yara_Rocha1148
Participant
juil. 14, 2025 12:04 AM UTC
Répondu

Exijo estorno no meu cartão imediatamente

E qual o motivo que não estou conseguindo excluir essa bosta de aplicativo? Quando vou em excluir conta fala que estou plano ativo, sendo que cancelei o plano no mesmo dia que vocês debitaram em meu cartão sem consentimento. Peço que estorne a compra em meu cartão imediatamente ou vou procurará o procon. 

Amal.
Amal.Réponse
Legend
juil. 14, 2025 3:30 AM UTC

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have Acrobat premium plan purchased via Apple/iTunes. We do not have the full access to manage this account. Please reach out to Apple/iTunes support for cancellation/refunds.

 

Hope this information will help.

Voir dans le fil

1 commentaire

Amal.
Amal.Réponse
Legend
juil. 14, 2025 3:30 AM UTC

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have Acrobat premium plan purchased via Apple/iTunes. We do not have the full access to manage this account. Please reach out to Apple/iTunes support for cancellation/refunds.

 

Hope this information will help.

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