Skip to main content
Y
Yara_Rocha1148
Participant
July 14, 2025
Answered

Exijo estorno no meu cartão imediatamente

  • July 14, 2025
  • 1 reply
  • 110 views

E qual o motivo que não estou conseguindo excluir essa bosta de aplicativo? Quando vou em excluir conta fala que estou plano ativo, sendo que cancelei o plano no mesmo dia que vocês debitaram em meu cartão sem consentimento. Peço que estorne a compra em meu cartão imediatamente ou vou procurará o procon. 

Correct answer Amal.

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have Acrobat premium plan purchased via Apple/iTunes. We do not have the full access to manage this account. Please reach out to Apple/iTunes support for cancellation/refunds.

 

Hope this information will help.

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
July 14, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have Acrobat premium plan purchased via Apple/iTunes. We do not have the full access to manage this account. Please reach out to Apple/iTunes support for cancellation/refunds.

 

Hope this information will help.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices