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dane67274250
Participant
September 1, 2017
Question

Export PDF

  • September 1, 2017
  • 2 replies
  • 1223 views

Subscribed to Export PDF. Trying to use it. Each time I open my file and click on Export PDF, it tells me to subscribe. When I hit subscribe, it tells me I have already purchased

I'm in a nasty loop. Any suggestions ?

This topic has been closed for replies.

2 replies

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Adobe Employee
derek lau @ adobe.com
Adobe Employee
September 2, 2017

hi dane67274250,

Please do the following steps to confirm if you have "Adobe Export PDF" subscription,

1. Tap red “Home” button at the upper left hand corner

2. Tap “My Account”

3. In “My Account” page, tap “Sign In” to sign in to Document Cloud with Adobe ID

4. In “My Account” page, check “Adobe Export PDF” is “Subscribed” or not

If you have subscription, you should see something like below,

Thank you for your patience,

-derek

    Rocka khan
    Rocka khan
    Participant
    September 2, 2017

    Focus

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