Extra charge from my bank account

Dear Adobe Support Team,

I previously requested to cancel my Adobe subscription and was prepared to pay the applicable cancellation fee. However, during the cancellation process, Adobe offered me the option to keep my subscription active with three months free of monthly charges, which I accepted. This offer was subsequently reflected in my account and billing information.

However, I have noticed an unexpected charge of AUD 107.97 (AUD 71.98 + AUD 35.99) from Adobe Systems on 24 August. Based on the three-month free period offered to me, I was not expecting any subscription charges during this time.

Additionally, I cannot find any corresponding invoice or transaction details for these charges in my Adobe account, so I am unsure what they relate to.

I would greatly appreciate it if you could clarify the reason for these charges. If they were made in error, I kindly request that the total amount of AUD 107.97 be refunded to my original payment method.

Thank you for your assistance. I look forward to your clarification and resolution of this matter.

Regards

AKO 

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