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skillful_daydream491b
Participant
September 10, 2026
Question

Extra charge from my bank account

  • September 10, 2026
  • 4 replies
  • 49 views

Dear Adobe Support Team,

I previously requested to cancel my Adobe subscription and was prepared to pay the applicable cancellation fee. However, during the cancellation process, Adobe offered me the option to keep my subscription active with three months free of monthly charges, which I accepted. This offer was subsequently reflected in my account and billing information.

However, I have noticed an unexpected charge of AUD 107.97 (AUD 71.98 + AUD 35.99) from Adobe Systems on 24 August. Based on the three-month free period offered to me, I was not expecting any subscription charges during this time.

Additionally, I cannot find any corresponding invoice or transaction details for these charges in my Adobe account, so I am unsure what they relate to.

I would greatly appreciate it if you could clarify the reason for these charges. If they were made in error, I kindly request that the total amount of AUD 107.97 be refunded to my original payment method.

Thank you for your assistance. I look forward to your clarification and resolution of this matter.

Regards

AKO 

[P.I removed by Moderator]

    4 replies

    skillful_daydream491bAuthor
    Participant
    September 14, 2026

    Following my previous correspondence, I have found out that the 2 amounts which have deducted from my account on 24th Aug, are for purchasing of photoshop which I havent had any clue about that and I havnt requested for purchasing photoshop, could you please clearify it for me.
    Cheers
    Ako

    skillful_daydream491bAuthor
    Participant
    September 14, 2026

    ​@Amal Jaiswal 

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    September 14, 2026

    Hello @skillful_daydream491b

    I hope you are doing well, and thanks for the update. I'm sorry to hear about the unexpected charges.

    I understand this is concerning, especially given the three-month free period that was applied to your account.

    Since this involves the specific charges tied to your account and payment method, our team will need to pull up your account directly to confirm what the two amounts (AUD 71.98 and AUD 35.99) relate to and check them against the free-period offer. This isn't something we can verify from the community forum.

    Could you please:

    • Sign in to https://adobe.ly/4dzh0IU > Plans, and check whether a Photoshop plan or trial shows up alongside your existing subscription under the same email address.

    • Check the billing history on the same account for an invoice dated 24 Aug, matching either amount.

    If neither shows a match, or you're confident you didn't authorize a Photoshop purchase, please reach out to our support team directly via chat so they can look up the transaction on their end and process a refund if the charge is confirmed to be in error: Adobe Support (sign in with your Adobe ID first, then use the chat icon).

    Let us know how it goes, and please reach out if you need any assistance.

    Regards,
    Amal

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    September 10, 2026

    ​Hi @skillful_daydream491b 

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

    Please check the steps shared in the help page https://adobe.ly/4r8vzcb  and see if that works for you.

    Regards
    Amal

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