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Pranay30703420vg58
Participant
June 25, 2023
Question

Facing issues while working offline

  • June 25, 2023
  • 1 reply
  • 295 views

When I am highlighting or underlining text in a pdf that is stored on cloud and the network goes off and I keep working, it isn't updating the file when I go online again.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 30, 2023

    Hi @Pranay30703420vg58,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Do you not see the changes you made after closing the file and re-opening it? It should be automatically connected to the cloud once in the network range.

     

    There shouldn't be any message about the successful connection, but it should go through.

     

    If this is not what is happening, please share a screen recording of the workflow for better understanding.

     

    A few more details would be great for investigation:

    1. The app version of Acrobat you are using (go to Profile-. About Acrobat);

    2. The Android OS version you are on.

     

    Look forward to hearing from you.

     

    -Souvik

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