Failed Subscription

Hi @nilly_7854,

Hope you are doing well. Sorry for the experience with billing.

I checked the email address registered on the community and couldn't find any active subscription on the account.

Also, in the screenshot, you will notice that you have not been charged for the subscription yet.

I suggest checking the web portal at https://adobe.ly/3Y8ebGB to verify if the subscription is active.

Let us know how it goes.