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Hi there,

Hope you are doing well, and thank you for reaching out to us. 

We're sorry for the trouble you've encountered. For guidance on canceling your subscription and understanding the applicable refund policies, please refer to the following help article: https://adobe.ly/3SKPtNi

The article provides useful information to help you navigate the process and understand the available options. Please give it a try and let us know how it goes.

Regards,
Amal