False advertising. It’s not a free trial. When you are charged.

Forum|Forum|2 years ago
February 7, 2024
1 reply
228 views

I only needed this for a one time use. It said free trial. I was immediately charged 10.00. Cancel this subscription and refund my money. Sarah Bullington

Cancel subscription

This topic has been closed for replies.

Correct answer S_S

Hello @Sarah35294132v22z,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

S_S

Correct answer

Community Manager