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P
paolo38988503g04j
Participant
August 4, 2024
Question

File

  • August 4, 2024
  • 1 reply
  • 326 views

Ho cambiato cellulare e sul nuovo non trovo più i file che avevo sul telefono vecchio. Come recuperarli? 

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1 reply

S
sprinklr-integration-user
Inspiring
August 5, 2024

Hi @paolo38988503g04j

 

 

I hope you are doing well, and thank you for reaching out.

 

Could you please confirm whether the files are saved on the local storage of your old device or if they are stored in cloud storage?

 

With Acrobat Reader, you can work on PDFs from various sources such as emails, Adobe cloud storage, or other third-party storage providers like Dropbox, Google Drive, and OneDrive. Any changes made to the PDF will be automatically saved back to the original cloud location. You can either pre-install these supported apps or add them to your account as needed.

 

For more detailed instructions, please refer to the help pages below:

If the files are stored locally on your old device, you will need to upload them to cloud storage first.

 

I hope this information helps.

 

~Amal

P
paolo38988503g04jAuthor
Participant
August 5, 2024
Ciao e grazie per la tua risposta, il problema che si presenta è anche che
se apro un pdf che mi arriva sul cellulare, si apre con wps e non con
adobe. Come posso fare?????
S
sprinklr-integration-user
Inspiring
August 6, 2024

Hi there

 

Hope you are doing well.

 

Assuming you are on Android, please go the device Settings > Apps > Tap the WPS application > Set as default > Clear Default.

The next time you will open the PDF file, it give you to option to select Acrobat Reader mobile app and make it as default.

 

Let us know if you experience any trouble and need more help.

 

~Amal

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