Participant

Question

File Access Read Only

Forum|Forum|1 year ago
March 20, 2025
2 replies
320 views

Hello,

When I try to fill&sign a pdf on my ipad or mobile I get a read only message.

There are no restrictions or privacy settings from the document sender.

I have the latest Acrobat Pro version.

My ipad has latest op version.

Please advise.

Thanks

General troubleshooting

Billy93

Participant

Hello,

When I try to fill&sign a pdf on my mobile I get a read only message.

There are no restrictions or privacy settings from the document sender.

I have the latest Acrobat Pro version.

My iphone has latest op version.

Please advise.

Thanks

Amal Jaiswal

Community Manager

Hi @Billy93

Hope you are doing well, and sorry for the trouble. Is this an issue with a particular PDF file or with all the PDF forms? Please try with a different PDF form and check.

As suggested in the previous response, if it's an XFA form, try opening it in the Acrobat/Reader desktop application and see if that helps.

~Amal

Souvik Sadhu

Legend

Hi @pj_0708,

Hope you are doing well. Sorry for the trouble.

Would you mind sharing a few details for further investigation:

1. The app version number of Acrobat you use (go to Home-> Profile-> About Acrobat);

2. The iPadOS version of your device;

3. A screenshot of the error you see;

4. A sample file where you experience this.

From the description, it seems like you are try to use an XFA form (government forms or legal forms). Is this the case?

If yes, such forms are created using LiveCycle Designer, whose architecture is very heavy, thus rendering Acrobat unable to work with them.

Look forward to hearing from you.

Regards,
Souvik.

P

pj_0708Author

Participant

Thanks for the reply Souvik.
This is a general Bupa insurance form which my wife can open and sign on her iPhone.

Souvik Sadhu

Legend

Hi @pj_0708,

Thanks for the response, and the screenshots.

Since this is a typical form, can you check if you are able to fill in the details without getting into the Fill & Sign mode?

Forms of this nature have a few restrictions in the backend, which normally do not affect how they behave on the desktop application of Acrobat, but can have some minor differences in behavior when it comes to mobile.

Try filling the form directly by opening it in Acrobat, and not using the Fill & Sign tool and let us know how it goes.

Regards,
Souvik.

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