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Debbie8129
Participant
May 18, 2019
Answered

File does not display

Some files and folders in the cloud that I can see on my PC do not appear in the file list on my iPad, even though if I search for them on my iPad they are found.

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Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
May 27, 2019

Please try once to sign out of the application and reboot the device.

Then launch the application and sign in again. Check if that makes any difference.

If the issue persists, please share the application and OS version on the device.

Let us know how it goes.

Regards,

Meenakshi

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5 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
May 21, 2019

Hi Debbie,

Sorry for the delay in response.

In Adobe Acrobat Reader for iOS device, refer to the steps provided below to check if the files and folder on Document Cloud.

- Go to Files > Location (option provided at the top left of the screen)

- Select Document Cloud from the options displayed there.

- Sign in if you are not already.

Check if you can find the files and folders listed there.

Please make sure that the files that you can see on PC are uploaded/ saved to Document Cloud.

You have mentioned that when you search for the files, you are able to find them. When files appear with the search option, check if the files show under the Document Cloud or not.

To check that, simply click on Document Cloud in the search result window.

Let us know how it goes.

Regards,

Meenakshi

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alanaj5
Participant
May 22, 2019

Hi,

I also have this problem. I created a new folder via my PC, on the cloud. I then populated this folder via my PC.

I tried to read the documents via my iPad. The folder is not present. However, if I search for the titles of the documents within the folder on the cloud, they appear and I can read them. I can see all the folders I previously created via the iPad. This has only been the case since the last update for the iPad on May 13th. I can see both the folder and the documents within, on the cloud, via the PC.

Thanks

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