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pratibha_6002
Participant
January 9, 2025
Answered

File doesn't open in PDF viewer

  • January 9, 2025
  • 1 reply
  • 340 views

When I download a file from ecourts services website,it doesn't open. The msg displayed is PDF VIEWER...This plugin is not supported..

Plz help me in opening the document. Suggest where problem lies

    Correct answer Amal.

    Hi there

     

    I hope this message finds you well. Thank you for reaching out to us.

    The application you are currently using, PDF Viewer, is not an Adobe application. To ensure the best experience with opening and viewing PDF files, we recommend downloading the Adobe Acrobat Reader - Mobile app, which is available for free on both the App Store (iOS) and Google Play Store (Android) https://helpx.adobe.com/acrobat/mobile-app-faq.html

    Once you have installed the Acrobat Reader Mobile app:

    1. Open the app.
    2. Locate and open the PDF file within the Acrobat app.
    3. Check if the issue persists.

    If you encounter any challenges or need further assistance, please don’t hesitate to get back to us.

     

     

     

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    January 17, 2025

    Hi there

     

    I hope this message finds you well. Thank you for reaching out to us.

    The application you are currently using, PDF Viewer, is not an Adobe application. To ensure the best experience with opening and viewing PDF files, we recommend downloading the Adobe Acrobat Reader - Mobile app, which is available for free on both the App Store (iOS) and Google Play Store (Android) https://helpx.adobe.com/acrobat/mobile-app-faq.html

    Once you have installed the Acrobat Reader Mobile app:

    1. Open the app.
    2. Locate and open the PDF file within the Acrobat app.
    3. Check if the issue persists.

    If you encounter any challenges or need further assistance, please don’t hesitate to get back to us.

     

     

     

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