File name changes when shared via Whatsapp

Here are some steps that might help:

1. Rename the original PDF file to a simple name, such as "Zachary," without any special characters or spaces.
2. Try sharing the renamed PDF file again via WhatsApp and see if the issue persists.
3. If the issue continues, clear the WhatsApp cache and data by going to Settings > Apps > WhatsApp > Storage > Clear cache and Clear data.
4. If clearing the cache and data doesn't work, try uninstalling and reinstalling WhatsApp.
5. If the problem persists after trying these steps, contact WhatsApp support for further assistance.

How we can share long files on whatsapp?

mostly these steps work in this situation;
1. Rename the original PDF file to a simple name, such as "Zachary" without any special characters or spaces. 2. Try sharing the renamed PDF file again via WhatsApp and see if the issue persists. 3. If the issue still persists, try clearing the WhatsApp cache and data. To do that, go to Settings > Apps > WhatsApp > Storage > Clear cache and Clear data. 4. If clearing the cache and data doesn't help, you can try uninstalling and reinstalling WhatsApp. 5. If the issue still persists after trying all the above steps, you can contact WhatsApp support for further assistance.

It's essential for efficient file management, please prioritize fixing this in the next update.

I've been experiencing the same problem since the recent WhatsApp update.

It's quite frustrating, I hope you guys address this issue soon and bring back the original file names for shared documents.

bro look same is happening with me please help contact me on [email removed]

i really need to fix this issue 😭

Hi Zachary,

I have exactly the same issue; the file name changes to something like this:

DOC-20230725-WA0004..pdf, whenever I sent a PDF file from my mobile phone (Android). However, if I received a PDF file from any devices or I sent a PDF file using Whatsapp Desktop/Web, everything is Ok (PDF file name does not change).

Could you please explain in more detail how you resolved your issue?

My mobile phone is OPPO Reno8 though, different than yours (Samsung).

Thanks

Help me fix this issue:

Whenever I share a pdf document via whatsapp, the file name automatically changes from, for example, Zachary.pdf to DOC-20230323-WA001 on the receiving end. Same case when I receive a named document. The issue appeared recently after app update.

By @zachary29062879626m

Hi @zachary29062879626m,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

I tried reproducing the issue on my end, but it worked fine.

This looks like a renaming done at WhatsApp's end rather than Adobe's; otherwise, it would have been the same across all platforms. 

Have you checked the file name when you sent the file and then went to the recipient's chat window? Does the name change at your end, too, or just the receiver's? 

If just on the receiver's end, it is the Application itself, not Adobe.

Hope this clarifies your question.

-Souvik