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zachary29062879626m
Participant
March 25, 2023
Answered

File name changes when shared via Whatsapp

  • March 25, 2023
  • 11 replies
  • 28123 views

Help me fix this issue:

Whenever I share a pdf document via whatsapp, the file name automatically changes from, for example, Zachary.pdf to DOC-20230323-WA001 on the receiving end. Same case when I receive a named document. The issue appeared recently after app update.

    Correct answer zachary29062879626m

    Hi Souvik,

     

    Thank you for your feedback.

     

    Now, the issue has been resolved when I did "Reset Settings" on my Samsung phone to take back the app to its initial settings. 

     

    Best regards 

     

    Zachary 

    11 replies

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    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 27, 2023

    Hi @zachary29062879626m,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    I tried reproducing the issue on my end, but it worked fine.

     

    This looks like a renaming done at WhatsApp's end rather than Adobe's; otherwise, it would have been the same across all platforms. 

     

    Have you checked the file name when you sent the file and then went to the recipient's chat window? Does the name change at your end, too, or just the receiver's? 

     

    If just on the receiver's end, it is the Application itself, not Adobe.

     

    Hope this clarifies your question.

     

    -Souvik

    Z
    zachary29062879626mAuthorCorrect answer
    Participant
    March 30, 2023

    Hi Souvik,

     

    Thank you for your feedback.

     

    Now, the issue has been resolved when I did "Reset Settings" on my Samsung phone to take back the app to its initial settings. 

     

    Best regards 

     

    Zachary 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 30, 2023

    @zachary29062879626m Thank you for taking the time and letting us know it worked for you.

     

    Would you mind marking the statement that helped as correct? Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

     

    -Souvik

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