File open only on print app

Forum|Forum|4 years ago
April 11, 2021
2 replies
908 views

Hi, recently when I get a PDF file it only opens on the printer app and not on the Adobe pdf app. How can I fix it?

Android

This topic has been closed for replies.

Ria Tagra

Inspiring

Hi michal5CD8 ,

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

Make and model of your device?
Application version?
Are you having issues with the same pdf or all the pdfs?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

For Android Adobe Reader Mobile verion: 21.3.0.17414

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

M

michal5CD818379420Author

Participant

Hi, my device is Galaxy j7 phone, it happens when the file is attached to an email or a message like WhatsApp. The problem occurs in all pdfs not only in the same one. When I open it, it opens ready to print and not on the Adobe reader app.