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Participant
April 11, 2021
Question

File open only on print app

  • April 11, 2021
  • 2 replies
  • 908 views

Hi, recently when I get a PDF file it only opens on the printer app and not on the Adobe pdf app. How can I fix it?

This topic has been closed for replies.

2 replies

Ria Tagra
Inspiring
April 18, 2021

Hi  michal5CD8,

    

Hope you are doing well. 

  

Thank you for posting your query here. Please help me with few details to understand your issue better. 

  1.  Make and model of your device? 
  2. Application version? 
  3. Are you having issues with the same pdf or all the pdfs?

   

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 

 

 

For Android Adobe Reader Mobile verion: 21.3.0.17414 

 

For more help refer to:   https://helpx.adobe.com/acrobat/mobile-app-faq.html

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

 

Regards 

Ria 

Participant
April 18, 2021

Hi, my device is Galaxy j7 phone, it happens when the file is attached to an email or a message like WhatsApp. The problem occurs in all pdfs not only in the same one.  When I open it, it opens ready to print and not on the Adobe reader app.

Bernd Alheit
Community Expert
Community Expert
April 11, 2021

What happens when you open the file in Acrobat Reader?

Participant
April 18, 2021

Hi, it opens just fine. It only  happens when the pdf is attached to an email or a WhatsApp message.