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Gunnar5E33
Participant
October 15, 2021
Question

File wont open

  • October 15, 2021
  • 1 reply
  • 350 views

Theres coming just a cloud/pop up window and says check your connection or shorter the file name. Well its 21 century, l do have a connection

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
October 18, 2021

Hi @Gunnar5E33 

 

Hope you are doing well.

As mentioned in the issue description that the file won't open with an error message. Here is a discussion link on a similar issue. try and check if some of the troubleshooting tips offered in the discussion below are helpful: https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-download-pdfs-on-android-devices/td-p/8657453

Also, check if the Reader mobile is updated to the latest version and then try to open the files again. 

 

Let us know if that helps.

 

Thanks,

Harsh

 

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