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裕
裕介23620640yhl6
Participant
March 16, 2022
Question

Files in the cloud are not searched correctly.

  • March 16, 2022
  • 1 reply
  • 530 views

Files in the cloud are not searched correctly.

The search results show "144 results" even though there is only one file that matches the search.

    This topic has been closed for replies.

    1 reply

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    March 17, 2022

    Hi @裕介23620640yhl6 

     

    We have tried reproducing the issue on our end but it is working fine. Would you mind sharing a few more details to understand the issue better?

    1. Application version?

    2. Android version?

    3. If possible, could you share a video/ screen recording of the issue?

    Make sure that the app is up to date

     

    Thanks,

    Harsh

    裕
    裕介23620640yhl6Author
    Participant
    March 18, 2022

    Hello.
    I am using Japanese on Galaxy tab s8 plus.
    I think it may occur when I search for Japanese (double-byte characters).
    The app is up to date, android is 12.

    Attached is the screen.

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    March 22, 2022

    For document cloud, the app does filename search as well as content search. So, there might be one file that has the same name, but this may happen that other files have this searched string in pdf content. Kindly confirm if the files in the result contain the string you are searching for.

     

    Thanks,

    Harsh

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