Files not opening on ipad

Participating Frequently

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Passionate_Journey7d8a

Participant

PDFs on my ipad 9th gen are not opening in Adobe app. Initially I thought it was my device related problem.

Things I did-

I restarted my ipad 9th gen multiple times

I updated my ipad 9th gen to iPadOS 26.7 version(latest)

I deleted abode acrobat app and reinstalled multiple times(though after re installation it opened pdf for 3 4 minute but later problem still remained i.e pdf not opening)

I turned off liquid mode

All pdfs are opening in my Ipads file manager.

I went to file manager and opened file/pdf there then I clicked to open in adobe then opening rotating circle appears and it rotates indefinitely without opening pdf

Im attaching video for reference

Kindly resolve this issue ASAP

20260917_165348.mp4

Community Manager

Hi @Passionate_Journey7d8a
Hope you are doing well. We have shared more information with you via email. Please check
~Amal

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practical_Rose48f4

Participant

Same issue happening with me. I am following here and no response to the solution. It is not possible that development team didn’t come up with a solution yet

Participating Frequently

They’re probably focusing on adding more ai instead of fixing this bug.

Community Manager

Hi there,

Hope you are doing well. This issue is still under investigation by our development team, and they are working on it for the fix. We will keep you posted as soon as we get more information.

~Amal

Participating Frequently

Btw I also tried this on another ipad(ipad 10th generation with ipados 26.6) and it also had the same issue.

Community Manager

Hi @nice_experienceb509
Our development team is working on this and need some test file where the issue gets reproducible. Would you mind sharing some sample PDF files so we can try to replicate the issue at our end and isolate it for the fix?
~Amal

Participating Frequently

Here are some pdf files. Let me know if you need more.

Community Manager

Hi @nice_experienceb509

Hope you are doing well, and thanks for reaching out and sharing the video recording. We are sorry for the trouble.

Have you started experiencing this issue recently after an update, or was it occurring earlier as well? As you have already tried most troubleshooting steps without success, please give us some time to have our development team review this issue for further analysis.

We will keep you posted as soon as we get more information from the team.

Regards,
Amal

ScreenRecording_09-08-2026 19-39-54_1.mp4

Participating Frequently

This only started happening this week after I updated the app. If I remember correctly, I updated it a week ago and then it stopped working properly. And then there was another update 2 days ago. I updated again and the issue was still there.

Also I just noticed that files do actually open but they take too long to open and the loading animation is missing.

I’m attaching another screen recording below. In the recording, I opened the default welcome pdf(590 KB) and it opens quickly. The second pdf is 8.4 MB and it took like 4 sec to open and the third one was 18.8 MB and took around 10 sec to open.