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Participating Frequently
July 31, 2021
Question

Files suddenly won’t save to document cloud

  • July 31, 2021
  • 1 reply
  • 391 views

The "Save to Document Cloud" function in Acrobat Reader has suddenly stopped working today. I get the error message, "Unable to save the file to Document Cloud.  A copy has been saved to your device."  Initially it gives me the usual green message, "Saved to Document Cloud," but a few seconds later it switches. 

I'm using a 2020 iPad Air, running the latest version of iOS.  I've checked my iPhone, and the issue occurs there too, so it appears to be a problem with the app.
I've never had a problem before.  
Both Reader & iOS last updated five days ago, I have successfully saved files to Document Cloud since that time though, so it shouldn't be related to the updates.  All files seem to be affected, not just ones downloaded today - I've tried saving files I've previously saved successfully, with no luck. 
I've tried everything I can think of - logged out of the app & in again, reset the iPad, checked the settings for iCloud & Reader - nothing has worked. 
I've also deleted & reinstalled the app, made no difference. 
Any ideas would be very much appreciated!

This topic has been closed for replies.

1 reply

Ria Tagra
Inspiring
November 4, 2021

Hope you are doing well.

 

Sorry for the delayed reposne. I would like to inform you that we have released new version of Adobe Acrobat Reader Mobilei.e version 21.10.00. Please update your application and let us know if still face the same issue.

 

For more help please refer to: https://www.adobe.com/devnet-docs/acrobat/ios/en/index.html

 

Your response awaited.

 

Regards

Ria