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Hi @timothy_0771

I hope you're doing well! Thank you for reaching out to us with your concern.

Could you please confirm if this issue is specific to one particular PDF file or if it's happening with all PDFs? To help narrow it down, try opening a different PDF file and see if the issue persists. If it appears to be file-specific, it would be helpful if you could share that PDF with us so we can investigate further.

In addition, could you kindly provide the following details?

• Operating System (OS) version you are using.
• Acrobat Mobile app version: You can find this by tapping on the profile icon > "About Adobe Acrobat."
  
  

Please also check if there are any pending updates for the app in the App Store (iOS) or Play Store (Android), and try updating to the latest version. After updating, rebooting your device could also help resolve any underlying issues.

If the issue persists, it would be extremely helpful if you could share a short video recording of the steps you're taking and the specific issue as it occurs. This will give us a clearer understanding and enable us to assist you more effectively.

Looking forward to your response!

~Amal