Skip to main content
Participant
August 31, 2017
Answered

fill and sign Policy protected document

  • August 31, 2017
  • 1 reply
  • 7812 views

Hello.

I need my clients to be able to fill and comment on a restricted document on mobile devices. When they open it in the acrobat app, it says it is a policy-protected PDF which is not supported by the Fill and Sign tool, even though I can fill and sign just fine on my desktop.

This topic has been closed for replies.
Correct answer chrisb31063312

Good question. I can open the PDF in the Andriod App, and I can even see all of the highlights I made on my PC.  The issue is when I try to highlight more text in the App.  Then I get the error message.  That is really frustrating that this is still an issue!


Sounds similar another question posted (I just found out today link below ) There some insite which might help. 


  https://community.adobe.com/t5/acrobat-reader-mobile/highlighting-text-using-adobe-reader-on-ipad/td-p/8840859?page=1

 

Good to know that much like the fill and sign problem. If Your PDF document is encrypted.  Acrobat Reader for iPhone and iPad does not support saving changes to encrypted PDF documents.  This is a limitation in Acrobat Reader mobile apps for iOS, Android, and Windows Phone.

 

1 reply

Participant
February 18, 2020

Hi,

 

Did anybody ever reply to your problem, did you resolve the issue as I got the same question? need help, please

Participant
March 7, 2020

I have exactly the same problem - works fine with Acrobat Reader on Mac laptop but the same pdf document gets the "policy-protected" error message using Acrobat Reader on the Android tablet.  All suggestions welcome. Thanks

Bernd Alheit
Community Expert
Community Expert
March 7, 2020

Use Acrobat Reader on the Mac laptop.