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S
Siv sha
Participant
July 22, 2024
Question

Filling and singing problem

  • July 22, 2024
  • 2 replies
  • 562 views

tried to use Fill & Sign function of Acrobat Reader Mobile for Android. I can stamp my signature and mark the check boxes but when I use text tool, I can see the messege I was actively typing but as soon as I tap away to start a new text field or to do anything else, the message I had just typed disappeared.

I miss the old fill and sign..

Help

 

Adobe reader app version 24.7.0.34210

Samsung s21 fe

Android 14

Hebrew

 

 

This topic has been closed for replies.

2 replies

S
Siv shaAuthor
Participant
July 30, 2024

Thank you very much!

 

Will wait for further news in hope that the problem is solved

S
sprinklr-integration-user
Inspiring
July 30, 2024

Hi there

 

You're welcome! I appreciate your patience and understanding. I'll keep you updated as soon as I have more information. If you have any other questions or need further assistance in the meantime, feel free to reach out.

 

~Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 23, 2024

Hi @Siv sha 

 

I hope you're doing well.

 

I completely understand how challenging and inconvenient this issue can be, and I'm sorry for any frustration it has caused. I want to assure you that our engineering team is aware of the situation and is actively working on a solution. We're committed to resolving it and will include the fix in upcoming updates.

 

Thank you for your patience and understanding. We appreciate your support.

 

Regards

Amal

S
Siv shaAuthor
Participant
July 27, 2024

Thank you for your help Amal. I tried again and it seems the problem occurs only when using Hebrew letters.

Numbers and Latin letters appear.

 

I've recorded the screen. Hope it helps to better understand.

S
sprinklr-integration-user
Inspiring
July 29, 2024

Hi there,

 

Thank you for sharing the details and the video recording.

 

I have shared them with the engineering team for review. I will keep you posted of the updates.

 

Thanks for your time and cooperation

 

~Amal

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