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Participant
July 22, 2024
Question

Filling and singing problem

  • July 22, 2024
  • 2 replies
  • 562 views

tried to use Fill & Sign function of Acrobat Reader Mobile for Android. I can stamp my signature and mark the check boxes but when I use text tool, I can see the messege I was actively typing but as soon as I tap away to start a new text field or to do anything else, the message I had just typed disappeared.

I miss the old fill and sign..

Help

 

Adobe reader app version 24.7.0.34210

Samsung s21 fe

Android 14

Hebrew

 

 

This topic has been closed for replies.

2 replies

Siv shaAuthor
Participant
July 30, 2024

Thank you very much!

 

Will wait for further news in hope that the problem is solved

Inspiring
July 30, 2024

Hi there

 

You're welcome! I appreciate your patience and understanding. I'll keep you updated as soon as I have more information. If you have any other questions or need further assistance in the meantime, feel free to reach out.

 

~Amal

Amal.
Community Manager
Community Manager
July 23, 2024

Hi @Siv sha 

 

I hope you're doing well.

 

I completely understand how challenging and inconvenient this issue can be, and I'm sorry for any frustration it has caused. I want to assure you that our engineering team is aware of the situation and is actively working on a solution. We're committed to resolving it and will include the fix in upcoming updates.

 

Thank you for your patience and understanding. We appreciate your support.

 

Regards

Amal

Siv shaAuthor
Participant
July 27, 2024

Thank you for your help Amal. I tried again and it seems the problem occurs only when using Hebrew letters.

Numbers and Latin letters appear.

 

I've recorded the screen. Hope it helps to better understand.

Inspiring
July 29, 2024

Hi there,

 

Thank you for sharing the details and the video recording.

 

I have shared them with the engineering team for review. I will keep you posted of the updates.

 

Thanks for your time and cooperation

 

~Amal