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David José
Participant
March 17, 2026
Question

Fiz compra 7 dias grátis não está indo testa

  • March 17, 2026
  • 1 reply
  • 7 views

Fiz compra  mas não liberou nem teste grátis 

    1 reply

    S_S
    Community Manager
    Community Manager
    March 17, 2026

    Hi ​@David José ,

     

    I hope you are doing well. I am sorry for the trouble.

     

    I checked your email address registered here on the community and saw an active subscription for Acrobat Premium.

     

    Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps from below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

     

    Let me know if these help.

     

    Thanks,

    Souvik.