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Hi @erick_3027

We’re sorry to hear that you’re experiencing difficulties.

To assist you more effectively, could you please provide additional details about the issue? Specifically, we’d like to understand the workflow or steps you are following when the problem occurs. If possible, a short video recording demonstrating the issue would be extremely helpful.

Additionally, please provide the following information:

• App Version: To check the version of the app, tap on your profile icon, then select "About Adobe Acrobat."
• Operating System Version: Knowing whether you’re using iOS or Android, and which version, will help us troubleshoot more accurately.

We also recommend checking for any available updates in the App Store (for iOS) or Google Play Store (for Android) and restarting your device after installing any updates.

Once we have these details, we’ll be better positioned to assist you.

Thank you for your cooperation.

~Amal