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Participant
August 4, 2023
Answered

Form requires Acrobat Reader DC for Mac or Windows

  • August 4, 2023
  • 2 replies
  • 5066 views

I am signed in to Adobe Pro on my IPad, but am still unable to open. How do I get DC on my IPad?

Correct answer Souvik Sadhu

Hi @Stephanie31485311mvsv,

 

Hope you are doing well. Thank you for writing in!

 

From the description, it looks like you are trying to open a Government form or an XFA dynamic file on your device.

 

Such files have a compatibility issue on the mobile platform and require the desktop version of the application for viewing and filling.

 

If not, please share a sample file where you experience the issue for us to investigate further.

 

Look forward to hearing from you.

 

-Souvik

2 replies

Participant
October 3, 2023

What is the name of Adobe Acrobat for Mac? I have a premium subscription for my iPhone but I have been unable to access a Mac app that recognizes my premium subscription to edit PDFs.

Bernd Alheit
Community Expert
Community Expert
October 4, 2023

The premium subscription will only work on mobile devices.

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
August 16, 2023

Hi @Stephanie31485311mvsv,

 

Hope you are doing well. Thank you for writing in!

 

From the description, it looks like you are trying to open a Government form or an XFA dynamic file on your device.

 

Such files have a compatibility issue on the mobile platform and require the desktop version of the application for viewing and filling.

 

If not, please share a sample file where you experience the issue for us to investigate further.

 

Look forward to hearing from you.

 

-Souvik