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Participant
Aug 4, 2023 2:03 AM UTC
Answered

Form requires Acrobat Reader DC for Mac or Windows

I am signed in to Adobe Pro on my IPad, but am still unable to open. How do I get DC on my IPad?

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Aug 16, 2023 7:37 AM UTC

Hi @Stephanie31485311mvsv,

 

Hope you are doing well. Thank you for writing in!

 

From the description, it looks like you are trying to open a Government form or an XFA dynamic file on your device.

 

Such files have a compatibility issue on the mobile platform and require the desktop version of the application for viewing and filling.

 

If not, please share a sample file where you experience the issue for us to investigate further.

 

Look forward to hearing from you.

 

-Souvik

3 replies

Participant
Oct 3, 2023 10:43 PM UTC

What is the name of Adobe Acrobat for Mac? I have a premium subscription for my iPhone but I have been unable to access a Mac app that recognizes my premium subscription to edit PDFs.

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Bernd Alheit
Community Expert
Community Expert
Oct 4, 2023 5:32 AM UTC

The premium subscription will only work on mobile devices.

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Aug 16, 2023 7:37 AM UTC

Hi @Stephanie31485311mvsv,

 

Hope you are doing well. Thank you for writing in!

 

From the description, it looks like you are trying to open a Government form or an XFA dynamic file on your device.

 

Such files have a compatibility issue on the mobile platform and require the desktop version of the application for viewing and filling.

 

If not, please share a sample file where you experience the issue for us to investigate further.

 

Look forward to hearing from you.

 

-Souvik

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