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J
jana98C6
Participant
June 2, 2021
Question

Free trail cost me full annual subscription

  • June 2, 2021
  • 2 replies
  • 1103 views

The app was offering 7 days free trial. So I subscribed and gave them my PayPal details and then I received notification that they took full amount for annual subscription so within few minutes I cancelled the subscription. They cancelled the subscription but instead of cancelling it since beginning they cancelled it to the last date of the year period and didn't refund any money.
I have contacted developer and never received any response.

 

This topic has been closed for replies.

2 replies

Ria Tagra
Ria Tagra
Inspiring
June 5, 2021

Hi @jana98C6 ,  

  

Hope you are doing well. 

  

Thank you for contacting us and we apologize for the inconvenience. Due to the Reserve Bank of India’s e-Mandate, free trials and auto-renewing subscriptions are currently unavailable through Google Play. Google Play subscriptions are available only in the form of a single access pass for a specific period of time and price depending on what plan you choose – month or year. You may repurchase any subscription at the end of that period.  The Adobe Acrobat Reader Android team is in the process of updating our messaging to meet any obligations that we may have pursuant to the Google Play changes. To request a refund, please see Google Play’s refund policy: Request a refund on Google Play.

 

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.  

For billing issues or a refund, see Get a refund on Google Play.  

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  

Regards  

Ria  

 

J
jana98C6Author
Participant
June 5, 2021
I've contacted Google and requested a refund but the money was
already transferred so it must be adobe to do the refund. It's pretty
frustrating you're charging so much money for your products and your
service really sucks.
Ria Tagra
Ria Tagra
Inspiring
June 14, 2021

Hi @jana98C6 

 

We apologize for the inconvenience. If you have already submitted a request for a refund on Google Play without success please contact our paid customer support team through the chat icon in the bottom right.

 

Regards 

Ria

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 3, 2021

Hi Jana

 

Hope you are doing well and sorry for the trouble. As described you have cancelled the plan and haven't received the refund.

 

This is something that can be sorted out by our billing team. I have shared some more details in Private message please check.

 

Regards

Amal

H
Harman24392551actq
Participant
May 10, 2022

The app was offering 7 days free trial. So I subscribed it with my apple ID/pay and then I received notification that they took full amount for annual subscription so within few minutes I cancelled the subscription. They cancelled the subscription but instead of cancelling it since beginning they cancelled it to the last date of the year period and didn't refund any money.
I have contacted developer and never received any response.

 

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