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Whitley5C0A
Participant
August 6, 2021
Answered

Free trail doesnt work

  • August 6, 2021
  • 2 replies
  • 894 views

I just opted in the 7 day free trail for premium services. However when I try to utilize the service it says it come back to the same advertisment taking about a free trail. When i click start free trail it says I have already subscribed. If this is a problem you all have i will not be buying the yearly subscription.

This topic has been closed for replies.
Correct answer S_S

Hello Jenny,

 

I hope you are doing well. 

 

Are you not able to open the application or use the premium features?

 

If you are not able to launch the application, please share the below information:

1. The Android version you are using;

2. The application version you are using;

3. A screen recording of what happens when you try to open the application.

 

If you are unable to use the premium features, 

I checked your account details with the community's registered email address and could not find any active subscription.

 

Could you share the details of your purchased subscription with me so that I can investigate further?

 

Thanks,

Souvik.

2 replies

T
Tesfai5CCF
Participant
October 7, 2021

Hi, this is Tesfai trying to open Adobe taking advantage of the 3 days free trial 

See please which e mail u have saved in your system.My e mails are as follows : [PI removed by moderator] the second is [PI removed by moderator]

 

J
Jenny25540923zglr
Participant
August 5, 2022

It says I don't have the program, yet it is down loaded

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
August 6, 2022

Hello Jenny,

 

I hope you are doing well. 

 

Are you not able to open the application or use the premium features?

 

If you are not able to launch the application, please share the below information:

1. The Android version you are using;

2. The application version you are using;

3. A screen recording of what happens when you try to open the application.

 

If you are unable to use the premium features, 

I checked your account details with the community's registered email address and could not find any active subscription.

 

Could you share the details of your purchased subscription with me so that I can investigate further?

 

Thanks,

Souvik.

Ria Tagra
Ria Tagra
Inspiring
September 21, 2021

Hi  @Whitley5C0A 

  

Sorry for the difficulties while restoring your subscription. The Restore Purchases workflow breaks after Acrobat updates from a store that’s different from the original install store. 

Details: When Acrobat updates manually or automatically from a store which is different from the original store, the restore subscription workflow breaks. For instance, when you download the app from Google’s Play Store but update it via Samsung’s Galaxy Store, it results in a dialog that asks you to reinstall the app. 

  

  1. Back up your data as follows: From the Home view, tap Files > On this Device. 
  2. For every file that you need to back up, tap overflowicon 
  3. Choose Save a Copy, select a location and complete the workflow. 
  4. The files in the Recent list are likely already backed up. With Acrobat open and a network connection, cloud files should already be synced. Acrobat’s local storage automatically is deleted when the app is uninstalled. 
  5. Uninstall the app. 
  6. Reinstall the app from the app store where you originally purchased your subscription. 

  

For more help refer to:adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#resolve-issue-in-restore-purchases 

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

Regards 

Ria 

 

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