Skip to main content
K
kevin_7661
Participant
September 13, 2024
Question

Free trial

  • September 13, 2024
  • 1 reply
  • 216 views

I have now subscribed twice this morning and had 2 x 0.15p taken from my account but still can't use the software.

Just keep being asked to sign up for free trial.

Any ideas

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 13, 2024

    Hi @kevin_7661

     

    I hope you're doing well! Thank you for reaching out to us.

    After reviewing the Adobe account associated with the Adobe ID linked to your community profile, I was unable to find any active paid subscription. This could be due to an issue with the Adobe ID you're currently logged in with.

    To resolve this, please double-check that you're signed in with the correct Adobe ID—the one you used when making the purchase. You can try logging out and then logging back in with the appropriate email address to see if that helps.

     

    ~Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices