Participant

Answered

Free trial options not working

Forum|Forum|5 years ago
May 6, 2020
8 replies
15015 views

Free trial options not working. I currently downloaded and signed up for this app. I agreed for the free trial however it is not Allowing me to use any of the options for the free trial and it is prompting me to sign up again. Under my subscriptions in Settings it does say my free trial is active. I'm not sure but I need to do?

Correct answer S_S

Hi @Light35320178dgv0,

I hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this helps.

Thanks,

Souvik.

S

shelley_2673

Participant

It's 2025 and I'm having the same problem. Signed up for free trial, verification code etc. But adobe not acknowleding it, neither in the program or in my account.

J

Jesse36064269t45p

Participant

Same issue here. Did anyone find a fix that actually works? I've spent the last hour going in circles.

M

Mahi37475328ybbe

Participant

Same problem. The oldest comment here is 2020 and latest is 2024. Four years but same problem!!!!

A

AshelynRhase

Participant

I am having the same problem in 2023. I signed up for a trial but I cannot open the programs, it is just prompting me to sign up for a trial again. I can no longer click the button.

L

Light35320178dgv0

Participant

Same problem here

S_S

Correct answer

Community Manager

Hi @Light35320178dgv0,

I hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this helps.

Thanks,

Souvik.

S

symonne31563822l8xx

Participant

I am having the same issue. Was anybody able to fix this issue? I could not find a helpfull answer.

D

Doug316891176cwj

Participant

Apparently not, because it's August now and it's happening to me.

S_S

Community Manager

Hi @symonne31563822l8xx @Doug316891176cwj,

Sorry for the experience.

Would you mind sharing a screen recording of the exact situation for me to look into and get the team to work on it?

-Souvik

L

Lydia28202844vysh

Participant

My free trial option doesn't work. And it is because my free trial doesn't work, I can only open the PDF from Adobe reader ?

R

R25476565wrst

Participant

Same here.

To think that i was going to purchase this BAD product.

K

KR 1973

Participant

I have also signed up for the Adobe free trial for reader pro and it is not acknowledged. Every time I open a pdf it tells me to get a free trial, even though I am signed in and have already done this.

K

KR 1973

Participant

There is no "restore purchases" option under Preferences > Plans and payment > Plans.

S_S

Community Manager

Hello Kelly,

I hope you are doing well. I am sorry for the experience.

Could you check if the email address you are logged in to the store (Google Play Store if Android / AppStore if iOS) with the same email address you are logged into Acrobat Reader Mobile?

If not, please sign out of the application and then back in.

If it still does not help, click on your Profile Icon (on the top right) within Acrobat Reader Mobile-> Click on Subscriptions-> Restore Subscription.

Let me know if it helps.

Thanks,

Souvik.

T

Tariq Ahmad

Community Manager

Hey Pks3,

Sorry to hear about your experience with our app.
If this issue is still happening, would you let me know, the make and model of your device? Also just only confirm the email id you have started your trial with, is the same that you have logged-in on Adobe Community? If you have a secondary device and if you try using the app, please check if you are having the same experience?

Regards,
Tariq