Free trial restore

Question

Hello, i got the free trial and i couldn't use the application on my phone. Afterwards the first month payment was taken from my bank but i don t have the premium function for the paid period. Will the amout paid be restored or i just paid and not have acces if i cancel my subscription?

jane-e · Answer

If you purchased from the App Store or Google Play, then you did not purchase from Adobe, and will need to contact them directly for billing issues. It sounds like you did not cancel during the trial period? Not using an app does not release you from the contract for your subscription. You have to unsubscribe.

Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.