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I
ionut_0022
Participant
August 23, 2024
質問

Free trial restore

  • August 23, 2024
  • 返信数 1.
  • 230 ビュー

Hello, i got the free trial and i couldn't use the application on my phone. Afterwards the first month payment was taken from my bank but i don t have the premium function for the paid period. Will the amout paid be restored or i just paid and not have acces if i cancel my subscription?

このトピックへの返信は締め切られました。

返信数 1

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
August 24, 2024

If you purchased from the App Store or Google Play, then you did not purchase from Adobe, and will need to contact them directly for billing issues. It sounds like you did not cancel during the trial period? Not using an app does not release you from the contract for your subscription. You have to unsubscribe.

Jane

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