Skip to main content
S
saqib5C08
Participant
May 24, 2021
Question

Full version money deducted on trial

  • May 24, 2021
  • 1 reply
  • 603 views

I signed up for its 7 days free trial of pro and the entire one year fee Rs 2600 was deducted from my account. Please rectify and refund the amount as I don't wish to continue with the purchase. TRIED CANCELLING IT ON DAY 1 OF TRIAL BUT The three dots on Google Play NEVER gave me the option to cancel trial subscription even during the trial phase. Now it's been more than 7 days and despite leaving a review , writing to the developer, there has been NO REFUND.

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 25, 2021

    Hi Saqib

     

    Hope you are doing well and sorry to hear that. AS described you want to cancel the premium subscription and want the refund.

     

    Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

     

    For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.

     

    For billing issues or a refund within 48 hours of purchase, see Get a refund on Google Play.

     

    For more information please checkout the help page - https://helpx.adobe.com/acrobat/mobile-app-faq.html

     

    Regards

    Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices