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Amal.
Amal.Correct answer
Legend
Sep 18, 2025 1:09 PM UTC

Hi there 

 

Hope you are doing well and thanks for reaching out.

 

I have checked your Adobe account and found that you have purchased an Acrobat Pro subscription recently, Please try to logout of the application, reboot the device and re-login with the correct Adobe ID and see if that works. 

 

Let us know if you experience any trouble and need more help.

 

~Amal

1 reply

Amal.
Amal.Correct answer
Legend
Sep 18, 2025 1:09 PM UTC

Hi there 

 

Hope you are doing well and thanks for reaching out.

 

I have checked your Adobe account and found that you have purchased an Acrobat Pro subscription recently, Please try to logout of the application, reboot the device and re-login with the correct Adobe ID and see if that works. 

 

Let us know if you experience any trouble and need more help.

 

~Amal

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