General troubleshooting

3 replies
525 views
Translate

When I try to read a document, it immediately tries to print

General troubleshooting

This topic is closed to new replies. Start a new post to keep the conversation going.

Souvik Sadhu

Legend

Hi @Bryan3538900707f9,

Hope you are doing well. Thank you for writing in!

Are you reading the document using Acrobat Reader Mobile or a web browser?

The workflow you refer to generally occurs when you use the print option to save a PDF. On doing so, the first option you see is the Print window as soon as the document loads.

Please share a screen recording and the sample file where you experienced the issue for a better understanding and assistance.

Look forward to hearing from you.

-Souvik

Translate

B

Bryan3538900707f9Author

Participant

Using Acrobat for Samsung, it didn't use to do that. When I download off
internet, it now immediately goes to print. I have to click " save as pdf"
then I can read it. Thanks for your help.

Translate

Souvik Sadhu

Legend

Hi @Bryan3538900707f9,

The event you explained above is a setting done by the web developers, which is exactly how your device behaves.

You might want to check if Acrobat is set as the default app for reading PDFs on your device. Steps here.

-Souvik

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.