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Bryan3538900707f9
Participant
February 11, 2024
Question

General troubleshooting

  • February 11, 2024
  • 1 reply
  • 513 views

When I try to read a document,  it immediately tries to print

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 12, 2024

    Hi @Bryan3538900707f9,

     

    Hope you are doing well. Thank you for writing in!

     

    Are you reading the document using Acrobat Reader Mobile or a web browser? 

    The workflow you refer to generally occurs when you use the print option to save a PDF. On doing so, the first option you see is the Print window as soon as the document loads.

     

    Please share a screen recording and the sample file where you experienced the issue for a better understanding and assistance.

     

    Look forward to hearing from you.

     

    -Souvik

    B
    Bryan3538900707f9Author
    Participant
    February 12, 2024
    Using Acrobat for Samsung, it didn't use to do that. When I download off
    internet, it now immediately goes to print. I have to click " save as pdf"
    then I can read it. Thanks for your help.
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 12, 2024

    Hi @Bryan3538900707f9,

     

    The event you explained above is a setting done by the web developers, which is exactly how your device behaves.

     

    You might want to check if Acrobat is set as the default app for reading PDFs on your device. Steps here. 

     

    -Souvik

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